Help
Frequently asked questions
The questions people actually ask — booking today, cash, tracking, rain, SUVs. Prefer tap-to-ask? Open Get help. There is no keyboard; only these buttons.
I want to book
How do I book a wash?
Tap Book. Choose the car (search make and model, or tap a body silhouette), pick a package, drop a pin on the gate, choose a date and an open time, then place the booking. You pay cash when the wash is done.
Can you come today?
If there is still an open hour between now and 5:00pm, yes — those times stay on the list. Past hours disappear. If today is full, pick the next day. We run daily 8:00am to 5:00pm.
I don’t want to create an account. Can I still book?
Yes. Tap Book on WhatsApp. We fill the chat with your name, area, pin, car type, package, and preferred time. An account is only needed if you want a garage, a receipt on the site, and live van tracking.
Why can’t I pick a time that already passed?
The calendar blocks yesterday and earlier, and it hides today’s hours that are already gone. That stops a booking for a slot the van cannot keep.
I’m not sure if my car is a sedan or an SUV.
On the vehicle step, type the make and model (for example Toyota Harrier). We match a silhouette. You can also tap the picture that looks closest. Price uses that size; the team confirms the body when they arrive.
Do I have to enter a number plate?
No. Plate is optional in the garage. Make, model, and body type are enough to price and send the van.
Can I book for a car that isn’t mine?
Yes — office pool cars, a spouse’s car, a hotel guest’s car. Put their pin and a landmark, and a phone that will pick up when the van is close.
I need to change the day or cancel.
Log in → My account → the visit → Reschedule or Cancel. That only works while status is Scheduled. Once a van has accepted, call or WhatsApp and the team moves it.
Can I add interior, wax, or extra work?
Yes, on the package step. Add-ons sit on top of the wash you picked. The running total updates before you confirm. If you remember later, tell the van on site — they will confirm the extra cash.
Price and paying
Do I pay on this website?
No. RideClean is cash when the wash is finished. There is no card form and no MoMo checkout on the site. Keep the receipt number RC-##### in case you call us later.
The services page price is not what I see at checkout.
Services show a sedan starting price. Your total adds body size (SUV and pickups cost more), add-ons, and an optional monthly plan. Trust the last booking step and the receipt.
I drive an SUV / Prado / Land Cruiser. Will it cost more?
Usually yes. Larger bodies take more water, soap, and time. Pick the matching silhouette so the quote is honest. The team can adjust if the body was guessed wrong.
What does the monthly plan actually do?
It discounts visits on that cadence. We do not auto-charge a card. Each visit is still cash on completion. You book the next slot yourself from My account or Book.
I selected MTN / Airtel on the form. Did you take money?
That field is how you prefer to settle on site (cash, or mobile money you send when they finish). The website does not pull money from your wallet by itself.
Where is my receipt?
Right after you place a booking you see the wash receipt (RC-#####). Print it or screenshot it. It also lives under My account with that visit.
Do I tip the crew?
Optional. The quoted total is the job. If you want to thank the team, cash in hand is enough — don’t add it on the website.
After I booked
I just booked. What happens now?
You get a receipt and “You’re booked.” The team will call or WhatsApp to confirm the pin. When someone Accepts on the staff board, you get “Your job was picked” and can open the live map.
I booked on WhatsApp. Can I still track the van?
Live map and alerts need a customer account tied to that booking. WhatsApp guests get updates in the chat instead. Create an account next time if you want the map.
How do I see the van on the map?
Log in → My account → Track on map on that visit. The gate pin is yours. The van pin appears after staff start sharing location. Allow location on their phone; yours does not need to share continuously.
What do Scheduled, En route, In progress mean?
Scheduled: slot is yours, van not assigned yet. En route: a washer accepted and is coming. In progress: they have started at your pin. Completed: the car is done. Cancelled: the slot is free again.
I got three alerts. Do I have to keep them?
No. Open Alerts (or Visit alerts on My account). Tap Dismiss on one, or Clear all. New ones still arrive the next time a job is picked, started, or finished. Allow browser notifications if you want a banner too.
The slot time passed and I don’t see a van.
Check the visit status on My account. If it is still Scheduled, the team has not accepted yet — call . If it is En route, open Track on map. Traffic in Kampala is normal; the pin is more honest than the clock.
I allowed notifications but nothing pops up.
Use Chrome or Safari on the phone, keep the site installed or the tab allowed, and accept the prompt on My account. Some in-app browsers block push. Alerts still appear in the Alerts inbox even if the banner fails.
When the van is here
Do I need to provide water or power?
No. The van brings water, power, and chemicals. You need a reachable parking spot and the keys or access to the car. A tap is a bonus, not a requirement.
I park in a basement / mall / hotel. Is that OK?
Yes if the van or the crew can reach the car with kit. Put the pin on the exact entrance or bay, and write the hotel name, wing, or “B2 bay 18” in the landmark. Security should know RideClean is coming.
It’s raining. Will you still come?
Light rain we usually still work; heavy storms we may pause or move the slot. We will call. Exterior shine is better when it dries — we can do interior first if the sky is wrong.
How long will you be at my gate?
About 45–60 minutes for a maintenance wash, longer for deep interior, restoration, or full executive detail (often two to four hours). The package page lists a range. Add-ons add time.
What is in a normal wash vs a full detail?
Maintenance wash is exterior foam, wheels, dry, and a basic inside tidy. Deep interior is seats, carpets, plastics. Restoration and executive add polish, more correction, and a longer finish. Open Services for the exact list.
Do I have to stand there the whole time?
No. Leave the car, a contact number, and access. Many clients stay at the office or in the house. We call if we need the alarm off or the boot open.
What should I do when they arrive?
Confirm it is RideClean, show the car, mention scratches, film, ceramic, or a loud alarm, and remove valuables. They start (In progress). When they finish, check the car, pay the receipt total, and you’re done.
What if something is already scratched — or gets marked?
Point out existing marks before we start. We wash and detail; we are not a body shop. If you think we caused new damage, say so before the van leaves so we can look together, then call .
Is it safe around kids and pets?
Keep children and animals off the wet ground and away from chemicals. We work with hoses and power. A quiet bay is safer than a playground edge.
My account and cars
How do I log in?
Log in with the phone number you registered and your password. Staff have a separate staff login. Forgot password on a customer account sends a temporary password on WhatsApp.
How do I save more than one car?
My account → Garage → Add car. Each booking can use a different garage car. Edit or Remove is on the card. Removing a car cancels open bookings for that car.
Can I change my name or profile photo?
Yes. My account → Edit profile. Set name, email, Kampala area, and photo. Change password is next to it.
I changed my phone number.
The login is the phone on the account. Call or WhatsApp and we can help move the account. Don’t create a second account or you will lose the old garage and receipts.
Where and when you come
Do you only do Kololo, or all of Kampala?
All of Kampala and greater Kampala the van can reach — Kololo, Ntinda, Entebbe Road side, Wakiso edges if the pin is honest. Drop the pin on the actual gate, not the neighbourhood name.
What time do you work?
Every day, 8:00am to 5:00pm. Last slots must still finish in a sensible window. Sunday is a working day unless we message you otherwise.
Can you come to Entebbe or Seeta?
If the map pin is in greater Kampala and the van can get there in the slot, we try. Far pins may be moved or quoted extra by the team on the confirmation call. Put a clear landmark.
I need a person, not this chat.
Call or WhatsApp . This guide has no keyboard — only the buttons. For a new booking you can also use Book on WhatsApp on the site.
Using this website
How do I switch dark mode?
The sun/moon icon in the top bar. It remembers on this browser. It does not change the staff ops screen.
Is the site in Luganda?
The public site is English. The team speaks Luganda, English, and more on the call and on WhatsApp. Bookings still use the English forms.
What is the before / after slider on the home page?
Drag the line to compare a dirty car and the same angle after a RideClean visit. It is a sample of the work, not your personal photos.